Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronics?
All naivetu electronics come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship. Extended protection plans are available at checkout.
How long does shipping take for tech gadgets?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent tech needs. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy. Products must be returned in their original packaging with all accessories and manuals included. Please note that a restocking fee may apply to opened items.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team to confirm for a particular device.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How do I track my order status?
Once your order is processed, you will receive an email with a unique tracking link. You can also log into your naivetu account and visit the 'Order History' section to see real-time updates.